Responsible Gaming

Gaming Should Be Fun, Not Harmful

Responsible gaming is about keeping gambling fun, recreational, and within your personal limits. For most Filipino players, betting on sports, playing casino games, or spinning slots at rebeet is a form of entertainment — like watching a basketball game, going to the movies, or dining out. You set a budget, play for a reasonable amount of time, and enjoy the experience without negative consequences.

However, for a small percentage of players, gambling can become problematic. When betting starts to interfere with daily life, relationships, finances, or mental health, it's time to take a step back. rebeet provides tools, resources, and support to help you stay in control and recognize warning signs early.

Key Principles of Responsible Gaming

• Set a Budget: Only gamble with money you can afford to lose. Treat it as entertainment spending, not investment or income.
• Set Time Limits: Decide how long you'll play before you start. Take regular breaks to stay clear-headed.
• Never Chase Losses: Losing is part of gambling. If you lose, accept it and walk away. Chasing losses leads to bigger losses.
• Don't Gamble Under Influence: Avoid gambling when you're drunk, high, or emotionally distressed. Clear thinking leads to better decisions.
• Balance with Other Activities: Gambling should be one of many hobbies, not your only source of entertainment or social connection.
• Recognize Warning Signs: If gambling is causing stress, financial problems, or relationship issues, seek help immediately.

rebeet's Commitment

rebeet is licensed by PAGCOR and follows strict responsible gaming standards set by Philippine gaming regulators. We invest in player protection tools, staff training, and partnerships with problem gambling organizations to ensure that every Filipino player can enjoy our platform safely. Our customer support team is trained to recognize signs of problem gambling and provide compassionate, non-judgmental assistance.

Take Control of Your Gaming

rebeet provides a comprehensive suite of self-help tools that allow you to set limits, take breaks, or permanently close your account if gambling is no longer fun. These tools are designed to put you in control of your gaming experience and help you play responsibly.

1. Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you can add to your rebeet account. Once your limit is reached, you won't be able to deposit more until the time period resets. Deposit limits can be set or adjusted through your account settings.

• How to Set: Log in → Account Settings → Responsible Gaming → Set Deposit Limit
• Limit Types: Daily (24 hours), Weekly (7 days), Monthly (30 days)
• Decrease Takes Effect: Immediately
• Increase Takes Effect: After 7-day cooling-off period

2. Loss Limits

Loss limits cap how much you can lose (deposits minus withdrawals) over a set period. This tool helps prevent excessive losses and protects your bankroll. When you reach your loss limit, you won't be able to place any more bets until the period resets.

• How to Set: Log in → Account Settings → Responsible Gaming → Set Loss Limit
• Applies To: Net losses (total deposits minus total withdrawals)
• Recommended Use: Set a loss limit equal to your entertainment budget for the month

3. Session Time Limits

Session time limits allow you to set a maximum amount of time you can spend on the rebeet platform in a single session. When your time is up, you'll be automatically logged out and reminded to take a break. This tool helps prevent marathon gambling sessions and encourages healthy gaming habits.

• How to Set: Log in → Account Settings → Responsible Gaming → Set Session Timer
• Options: 30 minutes, 1 hour, 2 hours, 4 hours, or custom
• Reminder: You'll receive warnings at 15 minutes and 5 minutes before auto-logout

4. Reality Checks

Reality checks are periodic pop-up reminders that show how long you've been playing and how much you've won or lost. These reminders help you stay aware of your gaming behavior and make informed decisions about whether to continue or stop.

• How to Enable: Log in → Account Settings → Responsible Gaming → Enable Reality Checks
• Frequency: Every 30, 60, or 90 minutes (your choice)
• Content: Time played, net win/loss, current balance

5. Self-Exclusion (Cooling-Off Period)

Self-exclusion allows you to temporarily or permanently close your rebeet account if you need a break from gambling. During the self-exclusion period, you will not be able to log in, deposit, play games, or receive marketing communications from rebeet.

• Temporary Self-Exclusion: 24 hours, 7 days, 30 days, 3 months, or 6 months
• Permanent Self-Exclusion: Indefinite account closure with no option to reopen
• How to Request: Contact customer support via live chat or email [email protected] with "Self-Exclusion Request" in the subject line
• Takes Effect: Immediately upon confirmation
• Cannot Be Reversed: Self-exclusion cannot be undone until the period expires. For permanent exclusion, your account will never be reopened.

6. Account Closure

If you no longer wish to use rebeet for any reason, you can request permanent account closure. Your account will be closed, all personal data will be retained only as required by law (5 years for PAGCOR compliance), and your remaining balance will be withdrawn to your registered payment method.

• How to Request: Contact customer support and request account closure
• Withdrawal of Funds: All pending bets must be settled before closure. Remaining balance will be processed for withdrawal.
• Final: Closed accounts cannot be reopened

Warning Signs You Should Not Ignore

Problem gambling, also known as gambling addiction or compulsive gambling, is a behavioral disorder that affects a small percentage of people who gamble. It's characterized by an inability to control gambling behavior despite negative consequences. Early recognition is key to preventing serious harm.

Common Warning Signs

Ask yourself the following questions. If you answer "yes" to two or more, you may be developing a gambling problem and should seek help:

1. Preoccupation: Do you spend a lot of time thinking about gambling, planning your next session, or reliving past wins and losses?
2. Chasing Losses: Do you keep gambling to try to win back money you've lost, even when you know you should stop?
3. Increasing Bets: Do you need to bet larger and larger amounts of money to get the same thrill or excitement?
4. Failed Attempts to Stop: Have you tried to cut down or stop gambling but found yourself unable to do so?
5. Restlessness or Irritability: Do you feel restless, anxious, or irritable when you try to reduce or stop gambling?
6. Gambling to Escape: Do you gamble to escape problems, relieve stress, or cope with feelings of helplessness, guilt, anxiety, or depression?
7. Lying: Have you lied to family, friends, or your employer about how much time or money you spend gambling?
8. Risking Relationships: Has gambling caused problems in your relationships with family, friends, or your partner?
9. Financial Problems: Are you borrowing money, selling possessions, or going into debt to fund your gambling?
10. Neglecting Responsibilities: Are you missing work, school, or family obligations because of gambling?

Impact of Problem Gambling

Untreated problem gambling can have devastating consequences:

• Financial: Debt, bankruptcy, loss of savings, and inability to pay bills
• Mental Health: Depression, anxiety, stress, and increased risk of suicide
• Relationships: Broken marriages, family conflict, and loss of trust
• Physical Health: Sleep problems, high blood pressure, digestive issues, and stress-related illness
• Legal: Theft, fraud, or other illegal activities to fund gambling
• Work/Education: Job loss, poor performance, and academic failure

You're Not Alone — Support is Available

If you or someone you know is struggling with problem gambling, help is available. There are professional resources in the Philippines that provide free, confidential counseling and support.

PAGCOR Responsible Gaming Program

PAGCOR (Philippine Amusement and Gaming Corporation) operates a Responsible Gaming Program that provides education, counseling, and support for problem gamblers and their families.

• PAGCOR Hotline: (02) 8588-1888
• Email: [email protected]
• Website: www.pagcor.ph (Responsible Gaming section)
• Services: Free counseling, self-exclusion registry, educational materials, and referrals to mental health professionals

National Center for Mental Health (NCMH)

The NCMH provides mental health services, including treatment for behavioral addictions such as problem gambling.

• Crisis Hotline: (02) 7-989-USAP (8727) or 0917-899-USAP (8727)
• Address: Nueve de Febrero Street, Mauway, Mandaluyong City, Metro Manila
• Website: ncmh.gov.ph

Natasha Goulbourn Foundation (Mental Health Hotline)

Provides free crisis intervention and mental health support, including assistance for gambling-related distress.

• Hotline: (02) 8804-4673 or 0917-558-4673
• Website: natashagoulbournfoundation.org

Gamblers Anonymous Philippines

A peer support group for people recovering from gambling addiction. Meetings are held regularly in Metro Manila and other major cities.

• Contact: Search online for "Gamblers Anonymous Philippines" or contact PAGCOR for local chapter information

rebeet Customer Support

Our customer support team is available 24/7 to assist with responsible gaming tools, self-exclusion requests, and referrals to professional help. We treat all inquiries with compassion, respect, and confidentiality.

• Live Chat: Available on every page of the rebeet website
• Email: [email protected]
• Response Time: Average 3–5 minutes