Privacy Policy

1. Introduction

rebeet ("we," "us," "our," "rebeet") is a PAGCOR-licensed online casino and sports betting operator serving Filipino players at https://rebeet.cam. This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information in accordance with:

• The Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations;
• Philippine Anti-Money Laundering Act (AMLA) and related regulations;
• PAGCOR licensing requirements and gaming regulations;
• Other applicable Philippine laws and international data protection standards.

By creating an account or using the rebeet platform, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this Privacy Policy, you must not use rebeet services.

2. Information We Collect

We collect various types of personal information to provide, maintain, and improve our services, comply with legal obligations, and ensure a safe and secure gaming environment.

2.1 Information You Provide Directly

When you register for a rebeet account or use our services, we collect the following information:

• Account Registration: Full name, date of birth, gender, email address, mobile phone number, username, password, and security questions.
• Identity Verification (KYC): Government-issued ID (passport, driver's license, UMID, PhilSys ID, or other valid identification), proof of address (utility bills, bank statements), selfies or video verification, and proof of payment method ownership.
• Payment Information: GCash account details, Maya account details, bank account information, transaction history, deposit and withdrawal records, and payment method verification documents.
• Communications: Messages sent to customer support, live chat transcripts, emails, feedback, complaints, and survey responses.
• Responsible Gaming Data: Self-exclusion requests, deposit limits, loss limits, session time preferences, and problem gambling support interactions.

2.2 Information Collected Automatically

When you access or use the rebeet platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, UDID, or similar), and mobile network information.
• Usage Data: Pages visited, features accessed, games played, betting activity, time spent on the platform, clickstream data, and interaction patterns.
• Location Information: IP address, geolocation data (to verify Philippine jurisdiction), and timezone.
• Technical Data: Log files, error reports, performance data, API requests, and system diagnostics.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, pixels, and similar tracking technologies (see Section 6 for details).

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: GCash, Maya, banks, and other financial institutions provide transaction verification and fraud detection data.
• Identity Verification Services: Third-party KYC and AML compliance providers verify your identity and assess fraud risk.
• Game Providers: Third-party casino game suppliers (e.g., JILI, Evolution Gaming) provide gameplay data and RTP statistics.
• Marketing Partners: Advertising networks and affiliates may provide referral and campaign performance data.
• Public Databases: We may use publicly available databases to verify information and comply with anti-money laundering regulations.

3. How We Use Your Information

rebeet uses your personal information for the following purposes:

3.1 Account Management and Service Delivery

• Create, maintain, and manage your rebeet account;
• Process account registrations, logins, and password resets;
• Enable you to place bets, play casino games, and access platform features;
• Provide customer support and respond to inquiries;
• Send transactional notifications (account updates, bet confirmations, withdrawal status).

3.2 Payment Processing and Financial Transactions

• Process deposits, withdrawals, and other financial transactions;
• Verify payment methods and prevent fraudulent transactions;
• Issue refunds, bonuses, and promotional credits;
• Maintain accurate financial records and transaction histories.

3.3 Legal Compliance and Regulatory Obligations

• Verify your age, identity, and eligibility to participate in online gambling (21+ requirement);
• Comply with PAGCOR licensing conditions and gaming regulations;
• Fulfill Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations;
• Report suspicious transactions to the Anti-Money Laundering Council (AMLC);
• Respond to legal requests, court orders, and regulatory inquiries;
• Maintain records required by law for auditing and compliance purposes.

3.4 Fraud Prevention and Security

• Detect, investigate, and prevent fraudulent activity, money laundering, and collusion;
• Monitor accounts for suspicious betting patterns and bonus abuse;
• Identify and block duplicate accounts and unauthorized access;
• Protect the integrity of games and ensure fair play;
• Secure the rebeet platform against cyberattacks, data breaches, and technical vulnerabilities.

3.5 Responsible Gaming and Player Protection

• Enforce age restrictions and prevent underage gambling;
• Monitor gambling behavior and identify signs of problem gambling;
• Implement self-exclusion requests, deposit limits, and loss limits;
• Provide access to responsible gaming resources and support services;
• Communicate responsible gaming messages and reminders.

3.6 Marketing and Promotional Communications

• Send promotional offers, bonuses, free bets, and loyalty rewards;
• Deliver personalized marketing messages based on your preferences and activity;
• Notify you of new games, features, and platform updates;
• Conduct surveys, contests, and market research;
• Measure the effectiveness of marketing campaigns.

You may opt out of marketing communications at any time by adjusting your account settings or contacting customer support. Transactional and legal communications cannot be opted out of.

3.7 Platform Improvement and Analytics

• Analyze user behavior and preferences to improve the rebeet platform;
• Identify and fix technical issues, bugs, and performance bottlenecks;
• Develop new features, games, and services based on user feedback;
• Optimize user experience, interface design, and navigation;
• Conduct data analytics and generate business insights.

4. Data Sharing and Disclosure

rebeet does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients for legitimate business and legal purposes:

4.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: GCash, Maya, banks, and other financial institutions that process deposits and withdrawals;
• Identity Verification Providers: KYC and AML compliance vendors that verify your identity and assess fraud risk;
• Game Suppliers: Third-party casino game providers (e.g., JILI, Evolution Gaming, Pragmatic Play) that deliver gaming content;
• Cloud Hosting and IT Infrastructure: Providers that host our servers, databases, and technical infrastructure;
• Customer Support Services: Live chat, email support, and helpdesk software providers;
• Marketing and Analytics Partners: Advertising networks, email marketing platforms, and analytics tools that help us measure performance and optimize campaigns.

All service providers are bound by contractual obligations to protect your personal information and use it only for the purposes specified by rebeet.

4.2 Regulatory Authorities and Law Enforcement

We may disclose your personal information to regulatory authorities, government agencies, and law enforcement when required or permitted by law, including:

• PAGCOR: To comply with licensing conditions and gaming regulations;
• Anti-Money Laundering Council (AMLC): To report suspicious transactions and comply with AML obligations;
• National Privacy Commission (NPC): To respond to privacy complaints and investigations;
• Courts and Legal Authorities: In response to court orders, subpoenas, or legal proceedings;
• Law Enforcement Agencies: To assist in criminal investigations or prevent illegal activity.

4.3 Business Transfers

If rebeet undergoes a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email or prominent notice on the rebeet platform before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your personal information with third parties when you provide explicit consent. For example, if you participate in a partner promotion or third-party contest, we may share your information with the partner or sponsor.

5. Data Security

rebeet implements industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption;
• Secure Data Storage: Personal information is stored on secure servers with restricted access controls and regular security audits;
• Access Controls: Only authorized personnel with a legitimate business need can access personal information;
• Multi-Factor Authentication: Account login is protected by multi-factor authentication where available;
• Intrusion Detection and Prevention: We employ firewalls, intrusion detection systems, and real-time monitoring to detect and prevent cyberattacks;
• Regular Security Audits: Independent security assessments and penetration testing are conducted regularly;
• Data Minimization: We collect and retain only the personal information necessary for the purposes described in this Privacy Policy;
• Employee Training: All rebeet employees receive training on data privacy and security best practices.

Despite our best efforts, no security system is completely impenetrable. In the unlikely event of a data breach, we will notify affected users and the National Privacy Commission in accordance with the Data Privacy Act of 2012.

6. Cookies and Tracking Technologies

rebeet uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content.

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to remember your preferences, login status, and browsing activity.

6.2 Types of Cookies We Use

• Essential Cookies: Required for the rebeet platform to function properly (login, account access, secure transactions). These cookies cannot be disabled.
• Performance Cookies: Collect anonymous data about how you use the platform (pages visited, time spent, error messages) to improve performance and user experience.
• Functional Cookies: Remember your preferences (language, currency, display settings) to provide a personalized experience.
• Marketing Cookies: Track your browsing behavior to deliver targeted ads and measure the effectiveness of marketing campaigns.

6.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block, delete, or receive warnings before cookies are stored. However, disabling essential cookies may prevent you from using certain features of the rebeet platform.

For more information on managing cookies, visit your browser's help section:

• Google Chrome: chrome://settings/cookies
• Safari: Preferences > Privacy
• Firefox: Options > Privacy & Security
• Edge: Settings > Cookies and site permissions

7. Data Retention

rebeet retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy and comply with legal obligations.

7.1 Active Accounts

Personal information associated with active accounts is retained for the duration of your account's active status.

7.2 Closed or Inactive Accounts

After account closure, we retain certain information for:

• Legal and Regulatory Compliance: PAGCOR and AMLA require us to retain transaction records and identity verification documents for at least 5 years after account closure;
• Dispute Resolution: We retain information needed to resolve disputes, investigate fraud, or respond to legal claims;
• Security and Fraud Prevention: We maintain records to prevent duplicate accounts and detect fraudulent activity.

7.3 Marketing Data

If you opt out of marketing communications, we will stop sending promotional messages but retain your contact information to honor your opt-out preference.

7.4 Deletion of Data

Once the retention period expires, personal information is securely deleted or anonymized in accordance with data privacy best practices.

8. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request a copy of the personal information rebeet holds about you. You can access most account information directly through your rebeet account dashboard.

8.2 Right to Correction

You have the right to correct or update inaccurate or incomplete personal information. You can update most account details through your account settings. For other corrections, contact customer support.

8.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information, subject to legal and regulatory retention requirements. We cannot delete information required for compliance with PAGCOR, AMLA, or other legal obligations.

8.4 Right to Object

You have the right to object to certain types of data processing, including marketing communications and automated decision-making. To opt out of marketing emails, adjust your account settings or click "unsubscribe" in any promotional email.

8.5 Right to Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

8.6 Right to File a Complaint

If you believe rebeet has violated your privacy rights, you may file a complaint with the National Privacy Commission at:

National Privacy Commission
5th Floor, Philippine International Convention Center (PICC)
Vicente Sotto Street, Pasay City, Metro Manila, Philippines
Email: [email protected]
Website: www.privacy.gov.ph

8.7 Exercising Your Rights

To exercise any of these rights, contact rebeet customer support at [email protected]. We will respond to your request within 15 business days.

9. Children's Privacy

rebeet is strictly for users aged 21 and above. We do not knowingly collect, use, or disclose personal information from individuals under 21 years of age. Online gambling by minors is illegal in the Philippines.

If we discover that a user under 21 has created an account or provided personal information, we will immediately:

• Close the account;
• Delete all personal information associated with the account;
• Return any deposited funds (minus winnings, which will be forfeited);
• Report the incident to PAGCOR if required.

Parents or guardians who believe their child has provided personal information to rebeet should contact us immediately at [email protected].

10. International Data Transfers

rebeet primarily operates within the Philippines and stores personal information on servers located in the Philippines or in secure cloud environments compliant with Philippine data privacy standards.

In some cases, personal information may be transferred to third-party service providers located outside the Philippines (e.g., cloud hosting providers, payment processors). When such transfers occur, we ensure that:

• The recipient country provides an adequate level of data protection as determined by the National Privacy Commission;
• Appropriate contractual safeguards (Standard Contractual Clauses, Data Processing Agreements) are in place;
• The transfer complies with the Data Privacy Act of 2012.

11. Changes to This Privacy Policy

rebeet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy;
• Notify you via email or in-platform notification;
• Obtain your consent if required by law.

Continued use of the rebeet platform after changes are posted constitutes acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how rebeet handles your personal information, please contact us:

rebeet Data Protection Officer
Email: [email protected]
Customer Support Email: [email protected]
Live Chat: Available 24/7 on the rebeet website
Response Time: Average 3–5 minutes

For PAGCOR licensing inquiries or complaints, visit: www.pagcor.ph